Privacy policy

Privacy Policy

Last updated: September 25, 2026

1. Who We Are
JSS GLOBAL MARKETING LLC, doing business as Dewmood ("we," "us," or "our"), operates dewmood.com (the "Site"). This policy explains how we collect, use, disclose, and retain personal information when you browse, place an order, or contact us.

Brand: Dewmood
Legal entity: JSS GLOBAL MARKETING LLC
EIN: 37-2230923
Registered business address: 1207 Delaware Ave #2582, Wilmington, Delaware 19806, United States
Website: https://dewmood.com
Support email: help@dewmood.com

2. Personal Information We Collect
Depending on your interaction with us, we collect:
- Contact and account information, such as your name, email address, phone number, billing and shipping addresses, and account details you provide.
- Order and transaction information, including purchased products, order history, payment status, and limited payment identifiers supplied by our payment providers. Full card details are submitted to the payment provider; do not send card numbers or security codes to customer support.
- Customer service information, such as messages, order issue descriptions, and photographs you choose to submit. Do not send unnecessary medical or other sensitive information.
- Device and usage information, such as IP address, browser and device information, cookie identifiers, pages visited, referral sources, and interactions with the Site.
- Marketing preferences and, where applicable, inferred interests based on browsing and purchases.

We obtain information directly from you, automatically through the Site, and from service providers such as our commerce platform, payment providers, fulfillment partners, and carriers. Our analytics, advertising, and email partners may also provide interaction or campaign information.

3. How We Use Information
We use personal information to process payments and orders; arrange delivery; provide support and refunds; operate and secure the Site; detect fraud; maintain records; comply with legal obligations; and improve our products and services. Where permitted, we also use information to send marketing, measure campaigns, and personalize communications or advertising. We obtain consent where required.

4. Shopify and Service Providers
Our store is powered by Shopify. Shopify processes information to host the store and support transactions. Depending on enabled services and your interaction with the store, Shopify may also process information for its own purposes as described in its Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.

Shopify privacy choices are available at https://privacy.shopify.com. These do not replace your ability to contact Dewmood about information we control.

We disclose information as needed to payment processors, U.S.-based fulfillment partners, shipping carriers, customer support and technology providers, and professional advisers. Google, Meta, TikTok, and Klaviyo receive information relevant to their analytics, advertising, tag management, or communication services, subject to applicable permissions and privacy choices. We may disclose information to comply with law, respond to valid legal process, protect rights and safety, or in connection with a business transfer, subject to applicable safeguards.

5. Cookies, Analytics, and Advertising
The Site uses cookies and similar technologies for functions such as maintaining a shopping cart, remembering preferences, and security. Subject to applicable consent and opt-out requirements, we use:
- Google Analytics 4: measures Site usage and interactions. Google privacy information: https://policies.google.com/privacy. Browser opt-out add-on: https://tools.google.com/dlpage/gaoptout.
- Google Tags: deploys or manages measurement tags. Data collection depends on the tags configured and the permissions applicable to your visit.
- Meta Pixel: sends device identifiers and Site events, such as page views and purchases, to Meta for advertising measurement and audience-based advertising. Meta privacy information: https://www.facebook.com/privacy/policy/.
- TikTok Pixel: sends device identifiers and Site events to TikTok for conversion measurement and advertising. TikTok U.S. privacy information: https://www.tiktok.com/legal/page/us/privacy-policy/en.
- Klaviyo: supports marketing and transactional communications and, where permitted, uses browsing, purchase, and message-interaction data to personalize communications. Klaviyo privacy information: https://www.klaviyo.com/legal/privacy/privacy-notice.

The information sent depends on the integration and your choices. Third-party advertising account settings and the Google opt-out add-on provide additional controls, but do not replace Site-level privacy choices.

You can manage cookies through your browser and any cookie or privacy controls provided on the Site. Blocking some cookies may affect functionality. Browser settings alone may not stop every form of advertising-related data use. You may contact help@dewmood.com to request an opt-out of sale, sharing, or targeted advertising where applicable. We honor legally required recognized opt-out preference signals, including Global Privacy Control, where applicable.

6. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money. Disclosing identifiers or browsing and purchase activity to advertising partners may nevertheless qualify as a "sale," "sharing," or "targeted advertising" under certain state laws. Where those activities occur and the law applies, you may opt out through the Site's privacy controls or by contacting us. Opting out does not prevent essential processing needed to complete your order.

7. Your Choices and Privacy Rights
You may unsubscribe from marketing emails using the link in the message. Transactional emails, such as order or refund updates, may still be sent.

Depending on your residence and the law applicable to our business, you may have rights to access or obtain a copy of personal information, correct inaccuracies, request deletion, opt out of sale/sharing or targeted advertising, and appeal a denied request. California residents may also have rights to information about categories of data, sources, purposes, and recipients, and to limit certain uses of sensitive personal information where applicable.

Email help@dewmood.com to make a request or appeal a decision. We may verify your identity using information reasonably necessary for the request, subject to legal limits. An authorized agent may act on your behalf where allowed. We respond within applicable legal time limits and will explain any permitted exception or denial. We do not unlawfully discriminate against you for exercising privacy rights.

8. Retention
We retain information for as long as reasonably necessary for the purposes described here, including fulfilling orders, supporting customer relationships, meeting tax and accounting obligations, preventing fraud, and resolving disputes. The retention period depends on the type of information, the relationship with you, and legal requirements. We delete or de-identify information when it is no longer needed, subject to applicable exceptions.

9. Security and International Processing
We use reasonable safeguards designed to protect personal information. No internet transmission or storage system is completely secure. Although product fulfillment is based in the United States, Shopify and other technology providers may process information in other countries, subject to applicable legal requirements. U.S. fulfillment does not mean that all personal information remains in the United States.

10. Children
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate and take appropriate action. We do not knowingly sell or share personal information of individuals under 16 for cross-context behavioral advertising.

11. External Links
Third-party websites and services have their own privacy practices. Review their policies before providing personal information.

12. Changes and Contact
We may update this policy as our practices change. The revised version will show an updated date, and we will provide additional notice or obtain consent where required. For questions or privacy requests, email help@dewmood.com or write to our registered address above.