Shipping policy

Shipping Policy

Last updated: September 25, 2026

This policy applies to orders placed at dewmood.com, operated by JSS GLOBAL MARKETING LLC, doing business as Dewmood.

1. U.S. Fulfillment
Dewmood orders are prepared and shipped by our fulfillment partners located in the United States. This policy covers delivery to supported U.S. addresses. Available destinations and shipping options are shown at checkout. We do not represent that every territory, military address, P.O. box, or remote destination is supported.

2. Order Preparation and Dispatch
Orders require payment verification and preparation before dispatch. Processing time is separate from carrier transit time. Please refer to the processing or dispatch estimate displayed for your order before purchase. If no estimate is displayed, contact help@dewmood.com before ordering for the current dispatch timeline.

3. Estimated Delivery
Standard estimated transit is 3–4 business days after dispatch for supported U.S. destinations. This is an estimate, not a guaranteed arrival date, and does not include order processing. Business days are Monday through Friday, excluding U.S. public holidays. An address-specific estimate shown at checkout takes precedence over the general estimate in this policy.

Total delivery time consists of order preparation plus carrier transit. Creating a shipping label does not necessarily mean the carrier has received the package. Weather, holidays, carrier disruptions, and destination-specific factors can affect delivery.

4. Shipping Charges and Taxes
Shipping charges and any applicable sales taxes are disclosed at checkout before payment. Orders shipped domestically from our U.S. fulfillment partners to U.S. destinations do not require the customer to pay import duties for an overseas shipment under this policy.

5. Tracking and Separate Packages
When your order is dispatched, we will send shipping confirmation and available tracking details to the email address used at checkout. Carrier updates may not appear immediately. If items are sent separately, we will provide available tracking information for each shipment.

6. Delays and Undelivered Orders
Contact help@dewmood.com if your order has not shipped within its stated dispatch estimate or has not arrived by its latest delivery estimate. We will investigate and keep you informed. If we cannot meet a promised shipment date, we will provide a revised estimate, seek any consent required for a delay, and offer cancellation and a prompt refund as required by law. We will not keep payment for an unshipped order where cancellation or a refund is legally required.

For a confirmed lost or undelivered shipment, we will provide a refund or, with your agreement, a replacement. See our Return and Refund Policy. These rights are not waived because a carrier or fulfillment partner is involved.

7. Address Changes and Delivery Issues
Check your delivery address before submitting an order. Contact us promptly if a correction is needed. Changes may not be possible once fulfillment begins. If a shipment is returned to the fulfillment partner as undeliverable, contact us to arrange an appropriate resolution. Any additional reshipping charge will be explained and agreed with you in advance.

8. Contact
Brand: Dewmood
Legal entity: JSS GLOBAL MARKETING LLC
EIN: 37-2230923
Registered business address: 1207 Delaware Ave #2582, Wilmington, Delaware 19806, United States
Website: https://dewmood.com
Support email: help@dewmood.com