Refund policy

Return and Refund Policy

Last updated: September 25, 2026

This policy applies to purchases made at dewmood.com, operated by JSS GLOBAL MARKETING LLC, doing business as Dewmood ("we," "us," or "our").

1. Our 30-Day Refund Policy
You may request a refund within 30 calendar days after delivery if your product arrives damaged or defective, you receive the wrong item, or you are dissatisfied with the product. Products opened or tried as directed are not automatically excluded from this policy.

Physical returns are not required for approved refunds. Do not send products to our business address or fulfillment partners. We do not issue return labels or charge restocking fees.

2. How to Request a Refund
Email help@dewmood.com with your order number, the email used at checkout, and a description of the issue. Include clear photographs of the product and packaging for damaged, defective, incorrect, or dissatisfaction claims. Photographs are used to identify the item and its condition; you do not need to provide photographs of your face, body, or a medical condition. If photographs are unavailable, explain this when contacting us so we can consider other reasonable verification.

We will review the information and email you our decision and any next steps. Our support team aims to respond within 1–2 business days, excluding weekends and U.S. public holidays; resolving a claim may require additional information.

3. Delayed or Missing Orders
If your order has not arrived by the latest delivery estimate supplied for your order, contact us at help@dewmood.com. You do not need to wait for delivery to report a missing order, and the 30-day period measured from delivery does not bar claims for orders never received. We will investigate with the fulfillment partner and carrier. Confirmed lost or undelivered orders qualify for a refund or a replacement with your agreement.

If we cannot ship within the time promised for your order, we will provide any notice, cancellation option, and prompt refund required by applicable law. A carrier's delivery scan alone does not prevent us from investigating a reported delivery problem.

4. Refund Amount and Payment Method
Approved refunds cover the amount paid for the affected product, including applicable taxes. For a fully refunded order, we also refund the original standard shipping charge, if any. For partial refunds, related shipping charges are refunded where attributable to the issue or required by law. Discounts are allocated proportionately to refunded items.

Refunds are issued to the original payment method promptly after approval and within any legally required period. Your financial institution may take an additional 5–10 business days to display the credit. Contact us if it has not appeared after that period.

5. Cancellations and Replacements
Contact us as soon as possible to request cancellation or an address change. We will try to accommodate requests before fulfillment, but cannot guarantee changes once processing has begun. This does not limit cancellation rights that apply by law, including rights relating to shipment delays. Replacements are subject to availability and your agreement; accepting a replacement is not a condition of receiving an eligible refund.

6. Product Concerns
Stop using a product if irritation occurs and follow the product label. Contact us with the product name and batch or lot number, if available, to report a quality or safety concern. You may keep or safely dispose of an item after your refund is approved; no physical return is required.

7. Your Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.

8. Contact
Brand: Dewmood
Legal entity: JSS GLOBAL MARKETING LLC
EIN: 37-2230923
Registered business address: 1207 Delaware Ave #2582, Wilmington, Delaware 19806, United States
Website: https://dewmood.com
Support email: help@dewmood.com